FAQs
How can I place an order?
To place an order, please complete the contact us form and include the following details:
Name
Contact details
Details of your order (including flavour and number of servings)
Event date
Delivery address (if applicable)
Any additional requirements
You will receive correspondence from us via email from info@bakingjourney.com.au with further details and a quote. If you are happy to proceed with the order, please reply by sending a confirmation email including proof of the deposit payment.
Can I share photos of designs I like?
Yes of course, knowing exactly what you want helps make our job easier. We cannot replicate the designs but we can work some magic to make it customised just for you.
If you have any cake/dessert ideas or themes in mind for your event, feel free to email them to us at info@bakingjourney.com.au.
Which flavours do you offer?
We offer a wide variety of flavour some of which include:
Apple Cinnamon
Biscoff Buttercake
Caramel Mud Cake
Carrot Cake
Chocolate
Chocolate Mud Cake
Choc Mint
Choc Orange
Flourless Orange Cake
Lemon
Mocha Mud Cake
Red Velvet
Vanilla
White Chocolate Mud Cake
White Chocolate Raspberry Swirl
And so much more! If you are after a flavour which has not been listed above, contact us to see if we can cater for your needs.
Can I taste your cakes before ordering them?
Yes, we offer cake tasting boxes upon request and availability.
How long is my cake quote valid for?
A minimum of 2-3 weeks notice is required for all cakes and corporate orders. For orders over 100 items, we require a minimum of 3-4 weeks notice.
We are a bit more flexible with dessert orders and treat boxes but having said so please keep in mind a respectful 2 weeks’ notice is appreciated.
Do you accept corporate orders?
Yes, we do accept corporate orders.
What are the payment options?
We offer direct deposit or cash payments at present.
Where are you located and can I pick up my order?
Baking Journey is a registered home based business located in Endeavour Hills, Victoria, 3802.
Pick up from Endeavour Hills is available for all orders. Address will be provided once the collection time has been arranged and the payment has been finalised.
Do you offer delivery?
Yes, we do offer delivery for a fee. Please contact us for delivery fee estimates.
Is postage an option?
Postage options are available for custom cookies and cookie treat boxes.
Do I need to make a deposit?
A 50% deposit is required upon confirmation of your order to secure your booking.
Dietary Details
All the ingredients we use are 100% alcohol free, Halal and the majority of them are vegetarian friendly too.
However, some desserts do contain gelling agents such as gelatine which are Halal but not vegetarian friendly.
When ordering cakes or desserts, please clearly state whether there are any dietary requirements and/or allergies.
Please note, the majority of our products do contain dairy, egg and gluten.